Pawsitively Purrfect will arrive as close to the scheduled appointment time as possible. However, we will never jeopardize the safety or well-being of our clients pets by hastening a groom. Nor will we put the stylist at unnecessary risk by rushing to the next appointment. We will call you and advise you of any change in our arrival time.
Your pet’s safety and comfort is our primary concern. Please advise us
of any allergies, sensitivities or pre-existing medical conditions so we can
avoid aggravating these situations. Please let us know of and prior grooming
history you or your pet may not have found totally satisfactory. We want to avoid
the repetition of poor or unpleasant experiences or situations.
Although Pawsitively Purrfect uses only the finest pet products available,
you may have a special shampoo or conditioner that you prefer on your
pet. Please allow us to use it to assure comfort and consistency to
your pet’s groom.
We understand some pets are extremely sensitive to certain grooming procedures
such as trimming nails, cleaning ears or relieving anal glands. It is not our
intent to cause discomfort for your pet. Although these are routine procedures
normally performed for the well-being of the pet, Pawsitively Purrfect will not
continue with any grooming procedure that will cause pain or discomfort to the
pet. Sometimes, for the overly sensitive pet, these procedures are best left
to the care of a veterinarian.
We at Pawsitively purrfect will NOT demat a pet. Excessive dematting
is a painful, time consuming and costly procedure that causes extreme
discomfort and can aggravate (or cause) skin problems. This is a total
contradiction to the stress free philosophy of mobile grooming. Sometimes
the pet is so badly matted that the hair must be completely clipped
off, allowing new, healthy hair to grow. Excessive matting can be avoided
with regular brushing and grooming and we will be happy to show you
some brushing techniques for mat prevention.
Although most pet’s are very well behaved, not all are “perfect angels.” We
understand this and welcome meeting these different personalities as part of
our job. However, for the benefit of all involved, we will not provide services
for vicious or aggressive attitudes and we reserve the right to refuse service
to these pets.
Cancellation Policy: Cancellations must be made at least 24 hours prior
to the scheduled appointment time.
No Show Policy: In the event we arrive for a scheduled, confirmed appointment
and find no one there to release the pet to our care, an invoice for the actual “trip
fee” will be assessed and left at your door.
Returned Check Policy: Pawsitively Purrfect will accept only cash for
the first visit. Subsequent visits may be paid with cash or personal
check. Returned checks will be subject to a $25.00 or 10% returned
check fee, whichever is greater.
